CARAT Support

Always by your side

Do you have questions about our products and services?  Then you are in the right place.  Whether you are an existing customer or would just like more information on the features of CARAT: the team would be happy to assist you by phone, fax or e-mail.  Or you can use our contact form to send us your inquiries. 

For CARAT, being close to customers means accessibility and expert service.

  • Long-time employees
  • Competent and friendly
  • Available 5 days a week
  • Hardware consultancy
  • Multilingual

We are here for you 

You can reach us Monday to Friday from 9:00 am till 6:00 pm.

In German:

Telephone: +49 (06103) 93 08 – 380
Fax: +49 (06103) 93 08 – 399

Are you already a client?
Then please send an email to: Hotline@CARAT.de

Are you still unfamiliar with CARAT?  We look forward to your inquiries.  Please contact: Info@CARAT.de

In English:

Telephone: +49 (06103) 93 08 – 354
Freecall: 00800 - 93 08 38 01
Fax: +49 (06103) 93 08 - 399 
E-Mail: hotline-en@carat-online.com

Direct assistance for our customers

Do you have a question about one of our products which cannot be answered by phone or e-mail?  Do you need fast, direct help from the CARAT Support team?  Then please use our CARAT Remote Maintenance Service – it’s fast, effective and, of course, free for our customers.

Would you like to know more about the CARAT company?

For press inquiries and inquiries about the CARAT company, please contact the CARAT media and public relations staff.